Frequently Asked Questions (FAQ)

Account

How do I update my member’s information?

To update or change your personal information, please click on ‘my account’ at the top of the page.

I have forgotten my password. What should I do?

If you have an existing account with us and have forgotten your password, please click the ‘sign in / register’ link at the top of the page. Under ‘Sign in to your account’ please enter your email address, and click ‘forgotten your password?’. We will then send you an email with instructions to reset your password.

If you don’t receive your password reset email within 1 hour, please check your spam folder. If the email is not in your spam folder, please contact us so we can investigate further.

 

Why should I set up a Baby Bello account?

Setting up an account with Baby Bello enables you to have a more personalised experience every time you shop. Signing up with us and setting up an account means that we store your delivery address details. When you’ve signed up, you don’t have to retype all these details every time you order. You can also choose to receive our marketing communications, which include promotions and new product launches.

Orders

How can I amend or cancel my order?

We are unable to amend existing orders once they have been placed. Please cancel your current order and place a new one. You have a 2-hour window to cancel your order.

You can cancel your order by visiting your account online. Click on ‘my account’ at the top of the page. If your order status is ‘processing’, your shipment is being prepared and you will not be able to cancel. We usually process all orders within 24 hours.

How do I know if my order has been successful?

You will receive a confirmation email from us.

Payment

What type of payment do you accept?

We accept Credit/Debit card & Paypal payments.

For Amex cards, please process it through the Paypal option.

We do accept Paynow or Bank Transfers, do contact our customer service representative at our social media platforms or hello@babybello.com.sg.

We do not accept cash or personal checks as payment.

Do you accept walk-in purchase at your warehouse?

We do not provide walk-in purchase at our warehouse collection centre.

Do you accept Cash on Delivery (COD)?

We do not accept COD for now.

Shipping

How long does it take for the item to be delivered to me?

We aim to ship out your order on the same/next business day upon receiving your payment. Delivery will take 1-3 business days, on the same day delivery or designated date/time that you preferred. If there is no preference for the delivery date/time, we will schedule the next day available earliest slot. 

Note: Due to the current Covid-19 situation, the delivery may be delayed.

How can I track my order?

Please kindly visit our Shipping & Delivery Policy for detailed information.

Do you deliver overseas?

Sorry, we do not offer international shipment.

Can I change my delivery address after I have made an order?

Yes, you can change your delivery address before your order is shipped. Kindly contact our customer service representative at our social media platforms or hello@babybello.com.sg. Once the order is shipped, you are unable to change your delivery address.

Why have I not received my order?

If your order has not been delivered by the promised delivery lead time, please contact us so we can assist you further.

What is the delivery time frame?

Your order will usually be processed on the same day before it is handed over to the courier company (Sat , Sun, PH is NOT included). You should receive your order within 1-3 working days. Do take note that due to the restrictions imposed as a result of COVID19, it may take an extra day or two for our courier company to deliver the package. We will still process your orders as per normal. Please also give an extra day or two for special nationwide sales dates like 11.11 etc.

What if I need my order urgently?

Our team is still working on the best same-day delivery solution for our customers. However, if you need your order urgently, you can contact our customer service representative at social media platforms or hello@babybello.com.sg and we will try our best to arrange for a same-day delivery service for you with additional charges.

What if I have provided the wrong shipping address / not available during the delivery?

In the case of failed delivery due to wrong address provided by customer / not available during the delivery attempts, the following shipping fee will be charged to retrieve and resend the parcel:

Singapore : SGD$5

If you choose to cancel the order following the delivery to the wrong address / not available during the delivery, this will be treated as an order return and you will be charged a restocking fee for each return, on top of the retrieval fee as indicated above.

Can I ship to an address that is different from my billing address?

Yes, that option is available during your checkout process.

How are your orders shipped?

We are working with QExpress for Singapore delivery.

To speed up your delivery, we might use other courier services too.

Returns

Can I return the product if I don’t want it or need it?

Yes, you can return your purchase with the condition that the items are in their unopened/original condition, in full bundle (if relevant) and within 30 days of receiving the parcel. Your refund would be in the form of store credits which you can use to make other purchases on our website, or withdrawn into your bank account. Please note that you would be charged a restocking fee, and the postage fee would be solely borne by you.

Read here for full return policy. Do contact us via email: hello@babybello.com.sg. or our social media platforms for assistance.

How long does it take for the refund to be processed?

You will receive your refund (in the form of store credits) within 7-14 working days after our Customer Service Representative has confirmed your request, and received your return items in their correct order and original condition.

Is there a time frame for me to request for a return?

Yes, your purchases are only eligible for return within 30 days of receiving the parcel.

Read here for full return policy. Do contact us via email: hello@babybello.com.sg. or our social media platforms for assistance.